Support

How can we help?

If you run into an unexpected issue, formatting glitch, or browser limit, we are here to help.

Contact our team

For technical assistance, bug reports, or feature suggestions, reach us directly by email:

orbitbysupport@gmail.com

Important privacy guideline

Please never email confidential, sensitive, legal, or financial documents to our support address.

Because OrbitPDF runs entirely in your browser, our team has no access to your files or error logs. If a problem is specific to a document, please describe its general attributes (such as file size, page count, software that created it, or whether it has embedded form fields) rather than sending the file itself.

What to include in a bug report

To help us diagnose and fix problems quickly, please include:

  • The specific tool you were using (e.g., Merge PDF, Split PDF, Compress PDF).
  • Your operating system (macOS, Windows, Linux, iOS, Android).
  • Your browser and version (e.g., Chrome 124, Safari 17, Firefox 125, Edge).
  • The exact text of any error message shown on the screen.

Quick troubleshooting

  • Browser Memory Exhaustion: If processing a massive file (over 200 MB or several hundred pages) freezes your tab, close other memory-heavy browser tabs or split the file into smaller page ranges first.
  • Password-Protected Files: Encrypted or DRM-locked documents must have their password removed before they can be merged, reorganized, or compressed.
  • Cache or Worker Glitches: If a tool fails to load after a browser update, try a hard refresh (Ctrl + Shift + R on Windows or Cmd + Shift + R on Mac) to reload the latest local Web Worker scripts.